Frequently Asked Questions

Signup Questions

I've forgotten my email address or password...help!

It's ok - we have you covered. If you used facebook to register with Rewardbase - you simply need to log into your facebook account, then come back to Rewardbase and click on the 'sign in with Facebook or register with facebook'. The link is the same and it will detect if you have used that Facebook account to join Rewardbase. If so - it will log you in directly.

If you joined directly with us instead of Facebook, you can use the forgot details page to locate your details.

Is Rewardbase free? Will it cost me anything?

Rewardbase is totally free. You will not need to pay anything, and in fact - we will give you free services. Free SMS and free recharge options are available to every member from supporting countries.

SMS & Texting

Where can I send free sms messages?

We support sending SMS to many countries, and the list is ever growing. A full list of supported countries can be viewed here.

How many characters can I use in the text message?

You can use the full 160 characters available to standard sms messages. There are no taglines, no advertising and no other limits outside of what your account will let you send.

Reward Points (RP)

Will my Reward Points expire?

Your Reward Points will never expire so long as you have account activity with one of our partners at least once every 12 months.

Completing Offers

I completed an offer however no Reward Points have been credited yet.

Most offers listed will credit points with in 5 minutes after you complete the task. Some, however can take 24 hours. There is the odd offer which can take 30 days, however this is disclosed prior to taking you to the offer.

If, after 24 hours you have not been credited, please contact support with details of what you signed up for, the date and any other details that will help us locate your points.

Membership & website

How do you handle my data and privacy?

Rewardbase goes to extraordinary measures to ensure your data is safe and secure. Our privacy policy is designed with members in mind. Read it here.

I found a problem/bug, where can I report it?

Great! We love finding bugs and new ways to improve the overall experience on Rewardbase. Please tell us about it here so that we can fix it for you.

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